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As of June 2008, The Art Heir Group was officially certified by Bureau Veritas UK as being ISO 9001:2000 compliant.
The implementation of an ISO Total Quality Management system, complete with a permanent continual improvement programme, is another step in our commitment to providing you with quality products and services.
Admittedly, the programme implementation was a challenge in itself but the benefits that will result (improving your customers' experience of your product or service) are definitely worth the effort.
Here are a few small tips that will make a big difference in making the process easier:
- What's in it for me? - tell every member of your company why you want to get ISO certified. More importantly, tell them how it will make their lives easier at work. If your staff can look forward to an easier time during office hours, they will embrace the changes (because ISO certification will change the way you and your staff do things). Don't forget about the "what's in it for me?" factor.
- See then DO - as already mentioned, ISO certification will change the way you and your staff do things. When you receive training from your ISO consultants, implement the necessary changes as soon as possible, even if they are not 100% correct according to ISO. Getting your staff used to working according to "the new ways" sooner will bring you closer to certification readiness sooner.
- Scheduling - unfortunately while you are getting ready for certification, you will probably also have to work at the same time. Make sure your ISO consultants provide you with a detailed schedule of work to be done on specific days. This way, you can inform those members of your staff who will be involved on the days, so that they can fit it in to their schedules and not have to drop other work-related commitments.
- Administration is key - most of the day-to-day ISO compliance work will rest in the hands of your administration staff. Make sure that you pay them special attention to help them handle the changes and fully understand the new processes and procedures. If they are not fully involved, your road to certification will be longer.
These few little tips will go a long way in making your ISO certification a time (and cost) efficient exercise.
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